Shipping policy
Shipping Policy – Contoura™
At Contoura™, we are committed to delivering your order as quickly and efficiently as possible while maintaining the highest quality standards.
Processing Time
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been processed, it will be prepared for shipment and handed off to the carrier.
Shipping & Delivery Time
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Standard Shipping: 5–7 business days
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Total Estimated Delivery Time: 6–9 business days
Please note: Delivery time begins after processing is complete, not from the date of purchase.
Important Shipping Notice
By placing an order with Contoura™, you acknowledge and agree to the following:
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Orders may take up to 6–9 business days total to arrive
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Delays may occur due to carrier issues, weather, or high demand
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Filing a chargeback or dispute before the delivery window has passed is considered a violation of our terms of service
We strongly encourage customers to contact our support team for assistance before initiating any disputes.
Tracking Information
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to appear after shipment.
Shipping Rates
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Shipping costs are calculated at checkout based on your location
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Free shipping is available on orders over $100
Incorrect Address Disclaimer
It is the responsibility of the customer to ensure that all shipping information is entered correctly at checkout.
Contoura™ is not responsible for:
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Packages delivered to incorrect or incomplete addresses provided by the customer
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Lost or delayed shipments due to incorrect information
Delivery Issues
If your package is marked as delivered but not received, please:
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Check with neighbors or your local carrier
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Contact the shipping carrier directly
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Reach out to our support team for assistance
Contact
For any shipping-related questions or concerns, please contact: